Shipping & Returns
Returns, Exchanges & Refunds
Thank you for shopping at ManhattanGrey.com. Once an order has shipped, we do not accept returns or exchanges.
Canceling An Order
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.
Damaged or Defective Products
Damaged or defective products may be returned to ManhattanGrey.com after contacting firstname.lastname@example.org. Please submit photo images of the damaged or defective product.
The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
When completing an order, the customer must provide a safe and accurate address for delivery. Once an order has shipped, Manhattan Grey is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
Shipping Lead Time
Our formula is built to order meaning each jar is made special with you in mind. Please allow up to 2 weeks from your purchase date for your formula to be created, shipped, and received. Please review our shipping and handling policy for further details.
If you have any questions regarding our Return Policy, practices, or your use of our sites or applications, please contact us at email@example.com.